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Questions
The server response was: http://www.spamhaus.org/query/bl?ip=xxx.xxx.xxx.xxx
If you are receiving this error message, this is because the IP address(where xxx.xxx.xxx.xxx equals the IP address of your computer) t...
Can a forward have multiple targets?
Absolutely. When setting them up one can create a forward with multiple recipient email addresses right from the start by entering multiple ...
Can email account users change their own passwords?
Yes. If you wish to allow those users you have given email accounts to be able to change their own passwords what you want to do is to advis...
Can HostRocket customers operate mailing lists?
Yes. While there is a limit of a few hundred recipients per mailing on email sent via our shared servers If you are sending email to a list ...
Can I limit the email storage space used by individual accounts?
\"Is there a way to limit the amount of space a user on our domain is allowed to use?  To put a limit on it so they don\'t use all of o...
Can I setup e-mail accounts for subdomains?
\"How do I setup an e-mail account for a subdomain? The admin panel automatically tags my main domain at the end of new email accounts.\" ...
Can I use Bigmailbox.com & Everyone.net?
To use a 3rd party email service provider such as bigmailbox.com or everyone.net, you will need to have us make a modification to your DNS z...
Creating an Email Account
To create, edit, modify, or delete an email account for your domain, login to your \"Mail Administration\" control panel at http://webmail...
Does HostRocket have an auto-responder email message for when I am on vacation?
\"Does HostRocket have an auto-responder email message for when I am on vacation? My current email software does not have this option.\" ...
Does HostRocket support IMAP?
Yes, HostRocket does support IMAP. In order to user IMAP, you will need to set your incoming mail server to the following: imap.yourdo...
I need to share larger than 5MB binary files, what can I do?
If you need to share binary files which are larger than the 5MB-5.5MB size supported as email attachments there are several possible options...
Is there a mailbox storage limit?
Each domain name is limited to 100mb of storage on our mailbox server.  This is calculated on a per-domain basis....
Is there a way to tell who is using the mail space and how much they are using?
Currently, you can only view mail space usage on a per user account basis. To do this, you will need to login to SquirrelMail (via http://w...
Trouble Sending Email?
If you are having trouble sending email from within an email client such as Outlook, Thunderbird, MacMail etc, please change the outgoing SM...
What happens to my domain's email if I no longer host my site with HostRocket?
\"When my hosting contract expires, will I lose my email addresses too?\" If you decide not to renew your hosting contract (or rather if yo...
What is the maximum email message size?
Our email system currently supports a maximum message size of 10MB. This limit was established on our shared email servers by necessity to e...
What is the maximum size of email attachments?
While our email system currently supports a maximum message size of 10MB this doesn't necessarily mean that one can attach and send files up...
Where can I find the latest E-mail system status?
You can view the most up-to-date information about our email system status here. You may also click on the \"System Status\" link at your d...
Why does my email appear to be delayed?
Email delays occur when someone sends a message and the message delivery time is affected to the point where the message delivery does not c...



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